Return Refund Policy

1. Eligibility for Returns & Exchanges

1.1 Timeframe

• Standard No-Reason Returns: For most non-custom nose ring jewelry, you may request a return or exchange within 30 days of delivery (calculated from the date the package is signed for).
• Extended Returns for Special Categories: Baby-themed nose jewelry (if applicable) is eligible for returns within 90 days of delivery.
• Non-Returnable Items: The following items cannot be returned or exchanged, in line with U.S. legal requirements and industry practices:
  • Custom-made or personalized nose rings (e.g., engraved designs).
  • Opened or used piercing jewelry (due to hygiene and safety risks, including but not limited to nose studs/hoops that have been worn).
  • Gift cards (whether physical or digital).

1.2 Condition Requirements

• The product must be unused, unworn, and in its original condition (no scratches, tarnishing, or damage to surfaces).
• All original packaging, accessories (e.g., cleaning cloths, storage boxes), and tags must be intact and returned with the item.
• For CZ-embellished or stainless steel pieces: No missing stones, bent metal, or altered structures (e.g., resized hoops).

2. Return & Exchange Process

1. Submit a Request: Contact our customer service team via email at [service@sdugjn.com] within the eligible timeframe. Include your order number, product name/model, and reason for return/exchange (e.g., “size mismatch,” “change of style”).
2. Receive Confirmation: We will respond within 24-48 business hours with a prepaid return shipping label (for eligible items) and detailed return instructions.
3. Ship the Item: Pack the item securely with all original materials, attach the prepaid label, and ship it to our warehouse address:
    
   4625 188TH STREET, Flushing, NY 11355, USA
    
   Note: You are responsible for ensuring the item is not lost or damaged during transit. We recommend using a trackable shipping method.
4. Inspection & Processing: Upon receiving the return, we will inspect the item within 3-5 business days. If approved:
   • For returns: We will initiate the refund (see Section 3 for details).
   • For exchanges: We will ship the replacement item (of your selected size/style) at no additional cost.

3. Refund Terms

3.1 Refund Method

• Credit cards: 3-7 business days (processing times vary by bank).
• PayPal: 1-3 business days.

3.2 Partial Refunds & Restocking Fees

• Partial Refunds: Applicable if the returned item fails to meet condition requirements (e.g., missing packaging, minor scratches). The partial refund amount will be determined based on the item’s depreciation (typically 10%-30% of the original price).
• Restocking Fees: A 15% restocking fee will apply to:
  • Items returned without prior approval (i.e., no email request submitted).
  • Opened electronic accessories (if applicable, e.g., LED-lit nose rings) that are not defective.

4. Special Cases

4.1 Defective or Wrong Items

• Cover all return shipping costs.
• Offer a full refund, free exchange, or replacement (your choice) with no additional fees.
   
  Proof (e.g., photos/videos of the defect/wrong item) may be requested to expedite processing.

4.2 “Refund Without Return” Service

5. Customer Responsibilities

• Accurate Information: Provide correct order details and contact information when submitting a return request to avoid delays.
• Fraud Prevention: Do not return counterfeit or non-SHUNFENG items. We reserve the right to refuse refunds and pursue legal action if fraudulent returns are suspected.
• Shipping Risks: Ensure the item is properly packaged to prevent damage during transit. We are not liable for items lost or damaged while being returned to us.

6. Contact Us

• Email: service@sdugjn.com
• Mailing Address: 4625 188TH STREET, Flushing, NY 11355, USA

7. Policy Updates