Shipping Plicy
At SHUNFENG INTERNATIONAL TRADING INC, we aim to provide transparent and reliable shipping services for our core products—nose rings and body jewelry—to help you know exactly when and how your order will arrive. This Shipping Policy outlines our order processing, delivery options, rules, and special notes, ensuring clarity for every purchase.
1. Order Processing Time
- We process orders within 1-3 business days (excluding weekends and U.S. public holidays, such as Christmas, Thanksgiving, and New Year’s Day).
- Orders placed after 5:00 PM ET will be processed the next business day.
- During peak seasons (e.g., Christmas, Black Friday) or high order volumes, processing may be delayed by 1-2 additional business days—we will notify you via email if this occurs.
2. Delivery Scope & Shipping Methods
We currently offer shipping to the contiguous United States, Alaska, Hawaii, and Puerto Rico (international shipping is temporarily unavailable; updates will be posted on the website). All orders are fulfilled using trusted carriers to ensure safety and timeliness:
| Shipping Method | Carrier | Estimated Delivery Time | Applicable Regions |
|---|---|---|---|
| Standard Shipping | USPS / UPS | 3-5 business days | Contiguous U.S. |
| Expedited Shipping | FedEx / UPS | 1-2 business days | Contiguous U.S. |
| Remote Area Shipping | USPS Priority | 5-7 business days | Alaska, Hawaii, Puerto Rico |
Note: We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.
3. Shipping Fees & Free Shipping Policy
3.1 Standard Shipping Fees
- Contiguous U.S.: A flat rate of $5.99 per order.
- Alaska, Hawaii, Puerto Rico: A flat rate of $9.99 per order.
3.2 Expedited Shipping Fees
- Contiguous U.S.: A flat rate of $12.99 per order (with a guaranteed 2-day delivery commitment for most regions).
3.3 Free Shipping Offer
- Enjoy free standard shipping on all orders with a total value of $35 or more (automatically applied at checkout; excludes expedited and remote area shipping).
4. Tracking Your Order
- Once your order is shipped, we will send a confirmation email to your registered address, including a unique tracking number and a direct link to the carrier’s tracking page.
- You can also check the order status by logging into your account on https://sdugjn.com/ and navigating to “My Orders.”
- Carrier tracking updates may take 24-48 hours to reflect—please allow this timeframe before contacting us for tracking assistance.
5. Special Notes & Exceptions
5.1 Holiday & Force Majeure Delays
- During major U.S. holidays (e.g., Christmas Eve, New Year’s Eve, Thanksgiving Week), carriers may experience delays. We recommend placing holiday orders 7-10 days in advance to ensure timely delivery.
- We are not liable for shipping delays caused by unavoidable events, such as natural disasters, carrier strikes, or supply chain disruptions—we will notify you promptly of any such issues and assist with order adjustments.
5.2 Lost or Damaged Orders
- If your order is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date (with your order number and tracking details). We will verify the issue with the carrier and arrange for a reshipment or full refund at no additional cost.
- We cannot process claims for lost orders if the carrier confirms delivery to the provided address (please ensure your shipping address is accurate at checkout).
6. Contact Us
For questions about shipping (e.g., tracking issues, address changes, delivery delays), please reach out to our customer service team:
- Email: service@sdugjn.com (respond within 24-48 business hours)
- Mailing Address: 4625 188TH STREET, Flushing, NY 11355, USA
7. Policy Updates
We may revise this Shipping Policy to reflect changes in carrier services, shipping ，or business operations. Updated versions will be posted on https://sdugjn.com/ with a new effective date. Your continued use of our services after updates take effect constitutes acceptance of the revised policy.